Groundwork Guild helps towns, nonprofits and small organizations sort out how work actually gets done: how requests come in, who handles them, what gets tracked, and what people see along the way. We design the process first, then fit your tools to it.
Four services that work on their own or as a full cycle. Most clients start with an assessment.
We sit down with the people doing the work, watch how it moves day to day, and map what really happens, including the workarounds.
Good fit when things fall through the cracks and no one is sure where.
A new, cleaner process for one area of your work, with clear roles, handoffs and tracking that fit the tools you already have.
Good fit when you know what's broken and need a better way to run it.
We look at your website or intake forms from the resident's or user's side: how people find things, where they get stuck, and what they give up on.
Good fit when your phone rings with questions your website should answer.
Clear written procedures and hands-on training, so the process keeps working after we leave and when staff change.
Good fit when important knowledge lives in one person's head.
Every project follows the same steps, so you always know where things stand and what comes next.
A conversation about what's not working and what a good result looks like.
Interviews, observation and a map of how the work moves today.
A future-state process built with your staff, not handed to them.
Support while the new process goes live, adjusting as real use shows what needs it.
Documentation and training so your team owns it from here.
We fix how the work flows first, then configure what you already use, like Microsoft 365, Google Workspace or your website platform, before recommending anything new.
The people doing the work know where it breaks. They help shape the fix, so it fits real days, not ideal ones.
Every engagement ends with written procedures, so the process survives vacations, turnover and busy seasons.
Clerks, town administrators and department heads who are stretched thin and running on workarounds.
Small teams that have grown faster than their systems and need processes that can keep up.
Offices where the way things get done was never written down, and everyone does it a little differently.
I've spent my career joining organizations that were missing structure and building the systems to fill the gaps. Most recently, in a New Hampshire city manager's office, I designed and ran the processes that keep a municipality working day to day.
Groundwork Guild starts with process design. It's built to grow into a guild of specialists over time, each one expert in a different part of how communities work.
Tell me a little about your organization and the process that's giving you trouble. I'll reply to set up a short conversation.